Knowledge management plan Essay Example | Topics and Well Written Essays - 4000 words

Knowledge management plan - Essay Example Julphar’s has recognized that the importance of knowledge is in how it is used and maximized in decision support and to provide an edge in customer care (Shannak, 2010). Julphar has already made a big step in recognizing the importance of automation, information and its relation to knowledge as it influence organizational culture (Petrides, 2004). These learning have made Julphar a leader in the industry and continuing along these lines it will remain so in the decades to come. In order to achieve this it is important to provide Julphar a systematic approach on how to build its knowledge base from its current one. This paper will recommend approaches and implementation strategy to make Knowledge, Information and Technology available to the company to augment its natural pool of human talents. A well defined technology assisted implementation not only consider warehousing information and knowledge or providing technology assisted productivity tools it also consider the organization’s culture and the need for a structured implementation strategy (Schlogl, 2005). Julphar use its knowledge base by capitalizing on the lesson learned by other people within the organization so as not to repeat the same mistake. Instead of re-inventing the wheel the focus becomes improving the vehicle. The knowledge management system therefore guides in executing and developing innovative strategies for all. Julphar’s Knowledge base also enables its customer service department to provide goods and services on time to meet its customer’s needs. In terms of supplier relation, Julphar is able to provide additional information and experiences regarding its manufacturing processes. This enables Julphar with the help of its service providers and suppliers avoid manufacturing defects and improve its product’s quality. Feedback mechanism as an essential entry to the knowledge base is a good source of input in developing products while enhancing